We are Malaysians
It’s a 2.30pm meeting. We’re all set up and ready to rock and roll.
They let us in 45 minutes ago but not a single person is here yet. We are Malaysians! Woo hoo!
This is really killing my ‘hug a random stranger’ feel. :P
Blogging on the move (while sitting down)
Comments (2)
May 29, 2009
angel said...
using chat? so the digi customer service chat feature on their website was yr recommendation ah? i really love this way of comm! i used this sometime last year on digi, and liked it alot becos it sort of takes away the 'stress' of actual talk.. but of cos the customer service personnel must be smart enuf to answer my ques also lar...oops out of topic.. aiya, flyday mah... long lunch hour, go masjid, pangsai pu-pu..
May 30, 2009
Adrian said...
I like chat more than picking up the phone and calling. Yeah, the cs rep is manually trained. They r given manuals. Providing chat alone is not enuff. There has to be a strategy. Chat comes with a db engine of all faqs. When u ask something the engine automatically suggest answers to the rep and he just click on the one dat answers ur question.
But unfortunately, most companies just buy chat and not the db engine bcoz they dun wan to invest so much in chat. They don't know yet how chat will be received by customers.
And some big-big companies even say no one will use chat for support in Msia. :P
